Shipping & Returns

Local Pick-UP

Local pick-up is available at my Big Island studio, which is 12 miles South of Hilo or Fridays from 4 to 8PM in Hilo Downtown. Please enter the promo code "I PICKUP" at checkout, and email me to make an appointment, uselfulpots@gmail.com. When your order is ready, you'll receive an email with pickup instructions and driving directions depending the location of your choice.

Shipping Domestic

US shipping is through the USPS unless otherwise noted. Fed Ex and UPS are also available upon request.

Please allow up to 5-7 business days for packing and delivery.

If you need your package to arrive faster, please contact me at uselfulpots@gmail.com so I can coordinate and calculate an express shipping option for you. If you order multiple items and shipping has been over calculated, I will refund you the difference. Let us know if you need a rush delivery, and I can work with you to make it happen.

If your order is lost or stolen upon delivery, please contact USPS directly.

Shipping International

For international orders, a $15 handling/insurance fee will be added to your order.  We offer international shipping, through the most cost-effective provider. Please contact me with your name and address at uselfulpots@gmail.com so I can give you an estimated cost of shipping.

Returns

If for any reason you decide to return a purchase, please contact me at uselfulpots@gmail.com to let me know and return the item(s) within 14 days. Items must be returned in its original unused condition. I will honor exchanges or returns provided that you pay for the return shipping costs, and it arrives back undamaged. Please be careful when you repack ceramics and there is no movement inside the box and there is at least 1” of packing material between the wrapped item and box, or more if the item(s) is over 5 lbs. in weight.